Call support
For anything time-sensitive — an incident in progress, an audit or customer deadline that moved, or a question that's blocking your team today.
512-994-4441Client support
Support for active engagements.
If you're an Apogee Defense client and need help, reach us directly. Support requests do not route through the general inquiry inbox.
Email support
For questions on a deliverable, scheduling, documentation requests, or anything that benefits from a written trail.
support@apogeedefense.comReaching the right place
Which line to use.
One published number, two purposes. Identifying yourself as an active client gets you routed faster.
01Client support
Active engagements. Incidents, deliverables, scheduling, documentation, and urgent questions during a live engagement. Email support@apogeedefense.com, or call the main line at 512-994-4441 and say you're an active client.
02General inquiries
New business, assessment requests, and everything before an engagement starts. 512-994-4441 · info@apogeedefense.com
If you suspect an incident
Call. Don't email, and don't wait for a reply.
If you believe you're dealing with an active compromise, ransomware, business email compromise, or data exposure, use the phone — and use one you trust, not a softphone on a workstation you suspect. Email may be exactly the channel an attacker is watching.
Contain first, then preserve. If it is safe and you are authorized, isolate affected systems now: unplug the network cable, drop the Wi-Fi, disconnect VPN and remote access, and suspend their cloud sessions. Then leave them alone. Do not wipe or reimage them, and do not power them down if you can isolate them instead — shutdown destroys the volatile evidence your insurer, your customers, and any regulatory notification clock will need. If a system cannot be disconnected and the compromise is actively spreading, powering it down is the lesser harm until someone is on the line.