Call support
For anything time-sensitive — an incident in progress, an audit or customer deadline that moved, or a question that's blocking your team today.
512-994-4441Client support
Support for active engagements.
If you're an Apogee Defense client and need help, reach us directly. Support requests do not route through the general inquiry inbox.
Email support
For questions on a deliverable, scheduling, documentation requests, or anything that benefits from a written trail.
support@apogeedefense.comReaching the right place
Which line to use.
Two numbers, two purposes. Using the right one gets you a faster answer.
01Client support
Active engagements. Incidents, deliverables, scheduling, documentation, and urgent questions during a live engagement. Email support@apogeedefense.com, or call the main line at 512-994-4441 and say you're an active client.
02General inquiries
New business, assessment requests, and everything before an engagement starts. 512-994-4441 · info@apogeedefense.com
If you suspect an incident
Call. Don't email, and don't wait for a reply.
If you believe you're dealing with an active compromise, ransomware, business email compromise, or data exposure, use the phone. Email may be exactly the channel an attacker is watching.
Preserve what you have. Do not wipe, reimage, or power down affected systems before you've talked to someone — that destroys the evidence you'll need for your insurer, your customers, and any regulatory notification clock that may already be running.